Frequently Asked Questions

You can only redeem one offer per transaction, with the maximum number of points being 2500 for a Giant Classic Combo.

So, we can celebrate it with you!

Click on the Jimmy John’s Rewards Balance on the main page of your app and then click on my rewards.

Your points belong to you and cannot be shared with others (unless you use them to buy them lunch which makes you epic)!

Points expire after 6 months so use them at your earliest convenience!

Select Delivery or Pickup 

If you select the delivery option, you will be prompted to enter the delivery address. We need this information at the start of the order so that we can determine that we deliver to you. If you choose to pick up your order, you will then be prompted to select your location. 

Order Your Items 

Select the menu type (JJ’s Menu or Catering) by clicking on the menu tabs. To view the information about the individual items, click on a menu category such as “Plain Slims” and then click on the specific menu item. This will show the item and allow you to modify as required. 

If you would like to add the item to your order, click “Add to Order”. 

1. If you would not like to order this item, click “Menu”.
2. To update the quantities, click “Add to Order” and change the quantity as required in the bag.
3. To delete an item, click “Remove” next to the item.
4. To cancel your order, click the down arrow next to the selected address and select “Start Over”.

Schedule Your Order 

Following your selection of items and adding them to your order, you will be asked to schedule your order. Select the time from the drop down list box, and then select the date. If no date or timeslots are shown in the drop down box, then no online orders can be processed for your selected day. 

Check Out 

When you are ready to checkout, click the “Checkout” button in the bag. If you need to add additional items, you can go back to the order, or add an item by clicking the “Add Food” button. 

Log In & Checkout 

If you have not already logged in, a screen will be displayed so that you can log in or register at this time. 

Checkout as Guest 

If you do not wish to create an account you may checkout as a guest. On this screen you will be asked to enter your contact and payment information. When using the guest feature, the only forms of payment accepted are credit card or gift card. 

Order Payment 

Select your method of payment from available options. If using credit card or gift card as the form of payment, you will have the ability to pre-tip your order. 

Review & Place Your Order 

Click “Place Order” to submit order. 

Yes! All your details, including your credit card details, are encrypted using industry-strength security and transmitted over a secure link to our servers. 

Yes, but you gotta be logged in when ordering online or on the app. 

At Jimmy John’s, any sandwich is available on French Bread (our default bread type), Sliced 9-Grain Wheat Bread, or as an Unwich® Lettuce Wrap. Select your preferred bread type in the “Choose Your Bread” dropdown menu when ordering online, or tell your cashier when ordering in-shop or by phone. 

We use your address to determine which stores are closest to you, and which store may deliver to you. 

Prices vary by location. Select a location for pickup or delivery to view a store’s menu with pricing. 

Check Gift Card Balance 

You may purchase JJ’s gift cards at your local Jimmy John’s store, approved retail locations, or online. 

Please click here to view our Terms & Conditions. 

Please click here to view our Privacy Policy. 

Call the store directly to cancel an order submitted online or with the Jimmy John’s app. The store’s phone number is listed in your order confirmation email. 

The charge on your card is likely a pre-authorization or pending charge. Unless you receive a confirmation email, you will not be charged for an attempted order. 

Rewards can be redeemed and earned on Group Orders by the person paying for the order (either a host paying for the whole Group Order or a participant paying for their own order).